Payment Methods:

By Bank Transfer

A/c number: 400-721684-838
Bank Address: Head Office – 1 Queenʼs Road Central Hong Kong
Bank Code: 004 / SWIFT Code: HSBCHKHHHKH
(Please e-mail bank transfer receipt copy for account record)

By Cheque

Please mail to our office
8/F, Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong Kong (Attention: Accounts)
(allow clearing of 5 working days)

By Credit Card

3% credit card surcharge on the order/ invoice amount will be applied.

Alipay and WeChat Pay are available now, please contact our staff for more details.


Payment Terms

Full payment is to be made within 7 days from the day of invoice is issued. Payment must be effectuated in the original currency issued on invoice. If client wishes to settle the payment in other currencies, the exchange rate will be subject to market fluctuations and set at a rate deemed appropriate by L’Imperatrice Limited. Until all sums due to the Company have been paid, the Company is entitled to suspend the delivery and retain possession of any goods to which the Customer would otherwise be entitled.

Storage Fee

The Company offers storage facilities to the customer.

Storage will be charged HK$18 per bottle per annum. All the wines stored at our facilities on 31st December of the current year will be charged an annual storage fee for the forthcoming year, which covering from the period of 1st January to 31st December. No refund will be issued if the bottles are recuperated before the end of year.

For incoming stock including En Primeur, no storage fee will be charged within 2 months of its arrival. Your sales representative will inform you of such arrival dates. Once it is confirmed with client that their stock will enter our storage scheme or exceeding the free storage period, we will start charging the storage fee.

Wine will not be released until said fee is received in full. (No free delivery would be provided when storing in our warehouse and $150 delivery fee per order would be applied.)

In the event of non-payment of storage fees or any outstanding amount remaining unsettled by the customer after thirty (30) days from the date of the relevant invoice, the Company reserves the right to exercise a lien over the wines stored by the Company and may refuse to deliver the wines to the customer. For invoices overdue more than one year, the Company reserves the right to withhold your wines stored with us for sale to cover the related storage fee and any additional costs or losses incurred.

Wines stored by the Company will be insured by the Company against all accounts of loss including damage and theft subject to the terms and conditions of the relevant insurance policy.


HK$150 Delivery Fee would be charged if invoice amount is below HK$3,000. One free delivery would be provided if invoice amount is above HK$3,000. Otherwise, HK$150 would be applied for each extra delivery.

Same day delivery: HK$600 (Order must be done before 11.00am to process same day deliveries).

All expected delivery dates and time are estimates only. We do not accept liability for any failure to deliver wines within specified time.

The Customer must inspect the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to the Company [Company phone number] at the time of delivery, otherwise the Customer will be deemed to accept the goods with full satisfaction and we shall have the discretion to refuse your claim after delivery.

Quality of wine
Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to find wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for old wines. We do not accept return wines for any reason, including corked wines. Please contact our sales representatives when any issues arise.

We do not warrant that the quality of any wine products or our services purchased by you will meet your expectations.

The Company reserves the right to change these terms and conditions at any time without prior notice.

All agreements between The Company and the buyer are subject to these above-mentioned conditions of sale. These conditions supersede all previous terms and conditions and shall replace any terms and conditions previously notified to the buyer by The Company.

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business. By placing an order you confirm that you are at least 18 years old. The Customer shall ensure that no person under the age of 18 shall use his/her login, credit card or bank details to purchase alcohol products.

Personal Information Collection Statement
Only with your indication of no objection, any personal data provided by you will be used solely for providing marketing communications to you.

Privacy Policy Statement

We are committed to safeguarding your privacy and ensuring that your Personal Data is protected. This Privacy Policy Statement explains the types of Personal Data we collect and how we process and protect that data.

We shall keep your Personal Data confidential and shall ensure that our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of your Personal Data comply with the laws of Hong Kong.

Personal Information Collection Statement (“PICS”)

This PICS is issued pursuant to the PDPO in relation to the operation of our retail business by Watson’s Wine (HK) Limited and A. S. Watson Retail (HK) Limited, each a subsidiary of A. S. Watson Group (together referred to as “we” or “us”).

1. This PICS is last updated on the Effective Date.

2. Definitions

Under this PICS, unless the context otherwise requires, the following words and expressions shall have the following meanings:

“Database” means the database of our customers’ Personal Data.
“Effective Date” means 27th June 2017.
“Our App” means the mobile application operated by us.
“Our Customer Hotline” means the hotline number(s) is available on Our Website or Our App.
“Our Affiliates” means companies within CK Hutchison Holdings Limited, which operate Retail Goods or Services business.
“Our Stores” include Watson’s Wine and other store formats that we may operate from time to time (whether online or offline).
“Our Subsidiaries” means all the retail and manufacturing divisions operating under A. S. Watson Group offering Retail Goods or Services to consumers.
“PDPO” means the Personal Data (Privacy) Ordinance (Cap.486).
“Personal Data” has the meaning ascribed to it under the PDPO.
“Our Website” means
“Registered Customer” means our customer who has registered for an account in Our App or Our Website.
“Retail Goods or Services” means sales of goods or provision of services in relation to any of the following (whether through physical or online channels): food, water & beverages, restaurants, catering, groceries, household products, general merchandise, health & beauty, lifestyle, pharmaceuticals, fragrance & cosmetics, baby products, wine and liquor, cigarettes and cigars, stationery, books and paper products, confectionary, toys, clothing, shoes, textiles, fashion accessories, bags & luggage, jewellery, watches, furniture, plants and accessories, office supplies, sports & leisure equipment, phones & mobile devices, electronics & electrical appliances, computer software and games, music, pet products, fuel, motor vehicle services and educational products and services.

Personal Data: what we collect and why

3. In order for you to become a Registered Customer and to enjoy our various products and services, it is necessary for you to provide us with certain essential Personal Data as indicated at the time of collection. We may also ask for other information which helps us to offer you tailored products and services that we think may be of interest to you. Three types of Personal Data we may collect include your name, address, email, telephone number, date of birth, gender, age, shopping preferences and hobbies.

4. We shall have the right to collect, hold, process and/or use, the Personal Data in the Database in each case for the purposes as set out in, and in accordance with, this PICS. If you are unable or unwilling to provide us with complete and correct Personal Data, we may not be able to provide or continue to provide our products and services to you.

Use of your Personal Data
5. You agree that the Personal Data you provide to us and all information relating to the use of Our App and/or Our Website may be used and retained by us for:
processing your application as a Registered Customer providing you with our services;
the normal management, operation, and maintenance of Our App and/or Our Website
providing you with regular communications from us with details of our retail business and benefits;
providing you with Retail Goods or Services which you have requested;
processing your order for purchases at our Stores, including verifying your payment details/status;
carrying out prize draws, games or competitions which you have entered;
carrying out data sorting and analysis to enable us to better understand your characteristics and buying behaviour and to provide other services better tailored to your needs, and to assist us in selecting Retail Goods or Services that are likely to be of interest to you;
designing new or improving existing services provided by us, Our Affiliates and/or Our Subsidiaries to you;
investigation of complaints, suspected suspicious transactions, and research for service improvement;
prevention or detection of crime;
disclosure as required by law; and
aggregated behavioural analysis.

6. With your consent or indication of no objection, will use your Personal Data for direct marketing to you (whether by post, email, phone, SMS, or other media whether now known or available in the future) in relation to offers and promotions from:
us, Our Affiliates and/or Our Subsidiaries;
other companies within the CK Hutchison Holdings Limited group of companies in relation to telecommunications goods and/or services, e-commerce services (including trading platforms and online auctions), payment services, financial, investment and insurance products and services, hotel and tourism services and real property and related services;
third party merchants that we cooperate with to provide benefits to you in relation to the following types of products or services: (a) Retail Goods or Services; (b) financial, investment, insurance, banking and credit cards; (c) transportation, travel and accommodation; (d) sports, leisure, recreation and entertainment; (e) telecommunications products and services; (f) e-commerce (including trading and payment platforms and online auctions).

7. We may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to us.

8.We may also disclose and transfer (whether in Hong Kong or abroad) to any of our actual or proposed assignees or transferees of our rights with respect to your Personal Data in connection with a re-structuring of our retail business and/or merger (as between us and a third party), sale, or transfer (whether of assets or shares, in whole or in part), to use, hold, process or retain such Personal Data for the purposes mentioned in clauses 5 and 6 above.

9. We use cookies and similar technologies to collect data about you when you visit the Website and our other related websites (“Sites”). Cookies are files that store information on your computer hard drive or browser that mean that we can recognise that you have visited our Sites before. We use cookies to give you the best possible experience on our Sites, by evaluating the use of our Sites and reviewing your browsing and shopping habits, personalizing your website experience, evaluating website activity on our Sites and generally making our Sites easier to use.;

10. The types of data we may collect from you when you visit the Sites include:
o information about the type of browser you use;
o details of the web pages you have viewed;
o your IP address;
o the hyperlinks you have clicked; and
o the websites you visited before arriving at our Site.

11. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate all of the functions and services of our Sites.

Your rights in relation to your Personal Data

12. You have the right to:
o check whether we hold any of your Personal Data;
o access your Personal Data held by us;
o require us to correct any Personal Data which is inaccurate;
o ascertain our policies and practices (from time to time) in relation to Personal Data and the type of Personal Data held by us;
o opt out from receiving direct marketing materials from us at any time.

13. In accordance with the Ordinance, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.

Protecting your Personal Data

14. We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, authorized disclosure of, or access to your Personal Data.

15. Our Website may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement for the website(s) you visit.


16. Nothing in this Privacy Policy Statement shall limit your rights under the PDPO.

17.If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail.

18.This Privacy Policy Statement shall be governed by, and construed in accordance with, the laws of the Hong Kong Special Administrative Region.

19.We may change this Privacy Policy Statement from time to time by posting an updated version on the Our Website.